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KNOW BEFORE YOU JOIN
Preparation and Technical Configuration

Prepare for your Virtual Experience.

Cable-Tec Expo Virtual Experience supports the most current version of the popular browsers: Chrome, Safari, Edge, and FireFox.

Chrome is the preferred browser. 

IE 11 is no longer supported as Vimeo Livestream is critical and not available on IE 11.

If you are unable to successfully login and view the program, follow the troubleshooting steps below for resolving your issue on your PC.

Disconnect Institution / Company VPN Access

Ensure that you are disconnected from the institution / company VPN.

Clearing Cache and Cookies

There might be a problem with the web browser’s cache and cookies. Try logging in using an “incognito” feature (which usually ignores all your stored cache and cookies).

If logging in via incognito works, you might need to clear your browser’s cache and cookies to be able to log in from a normal window again.

Every browser has a different way to clear cache and cookies. Follow instructions for the specific browser you are using.

Chrome

To clear cache/cookies:

  1. On your computer, open Chrome
  2. At the top right, click the 3 stacked dots
  3. Click “More tools”
  4. Click “Clear browsing data”
  5. At the top, choose a time range.
  6. To delete everything, select “All time”
  7. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  8. Click “Clear data”

To open an Incognito window:

  1. On your computer, open Chrome.
  2. At the top right, click 3 stacked dots (more options icon), and then click New Incognito Window.
Edge

To clear cache/cookies:

  1. On your computer, open Edge.
  2. Press the keys [Ctrl], [Shift] and [Del].
  3. A new Window opens. Select the option “temporary services and files”.
  4. Confirm your selection by clicking on the “delete” button.
FireFox

To clear cache/cookies:

  1. On your computer, open FireFox.
  2. Click the menu button at top right (3 stacked lines) and select “Settings”.
  3. Select the “Privacy & Security” panel.
  4. In the “Cookies and Site Data” section, click “Clear Data”.
  5. Remove the check mark in front of “Cookies and Site Data”.
  6. With “Cached Web Content” check marked, click the “Clear” button.
  7. Close the “about: preferences” page.

To open a private window:

  1. On your computer, open Firefox.
  2. Click the menu button (three lines icon) and then click New Private Window
Safari

To clear cache/cookies:

  1. Click on the Safari drop-down menu and select Preferences.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
  3. Select the Develop drop-down menu. Click Empty Cache.

To open a private window:

  1. On your device, open Safari.
  2. Click the File menu and then click New Private Window

Corporate IT Settings / Antivirus and Firewall Software

Some corporate IT settings will block websites. These corporate Antivirus and Firewall software sometimes automatically block certain websites out of minor suspicions, and the web page following the login page might have been blocked causing you to be unable to login.

If you think there might be a problem with your corporate Antivirus or Firewall software, try logging in using a different device. For example, if you are logging in from a corporate computer, try logging in using a personal computer, or mobile phone.

Whitelisting / Safelisting

Website URLs for IT security whitelisting/safelisting, whitelist addresses as shown.

OE Pro Sites:

*.onlineeventapi.com
*.onlineeventapp.com
*.freemanco.com
https://oepauthentication.azurewebsites.net
https://fileviewer.freemanco.com
https://eu.jotform.com/OEP_Support/freeman-virtual-support-portal
http://eum.appdynamics.com
https://quant-app.com
https://quant-api.com
oepbasicauth.azurewebsites.net

Partner Sites:

https://app.powerbi.com
https://cognito-idp.us-west-2.amazonaws.com
https://cognito-idp.us-east-1.amazonaws.com
https://onlineeventpro-content-prod.s3.us-west-2.amazonaws.com
Cdn.livestream.com
Api.new.livestream.com
playback2.akamaized.net/*
playback.akamaized.net/*
livestream-f.akamaihd.net/*
secure-playlist.livestream.com/*
http://stream.io.api.com
http://ladesk.com
https://www.livestream.com
Lennd.com (if applicable)
Filestack.com
Cloudfront.net

Email Server Whitelist:

Quant: no-reply@quant-app.com

Troubleshooting Livestream:

Turn off Ad-Blocker

Login using a personal device

Mobile Support:

OE Pro is designed with a responsive interface that is mobile-friendly.

Video Networking Requirements:

Chime: https://docs.aws.amazon.com/chime/latest/ag/network-config.html

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