SCTE CONFERENCE ON BROADBAND LEARNING & DEVELOPMENT 2009

  Schedule

7:00–8:00 a.m.	Breakfast
8:00–8:15 a.m.	Welcome
8:15–9:15 a.m.	Leveraging Web 2.0 Technologies and Communities of Practice to Advance Skills Training The development of Web 2.0 technologies is a growing trend that has captured the imagination and interest of learning professionals. Social online communities, such as MySpace, Facebook, and LinkedIn, have engaged millions of users; however, are they just for the young and only for social interactions, or do they offer learning professionals a model for fostering relevant and timely learning and collaboration? This session will advance the idea of a social learning community. Each participant will leave the session with the knowledge of how Web 2.0 technologies and online social communities might be utilized to advance his or her most pressing professional development challenges, and how such an initiative might be planned and executed.
		Coordinator: Joel Welch, Director, Professional Development, SMPTE Presenter: Richard D. Maher, President/CEO, Maher & Maher
9:15–9:30 a.m.	Break
9:30–10:30 a.m.	Power to the People! Building a Lifecycle Mobile Training Approach Exploring an opportunity to strike a balance between traditional training and social networking, Rogers Cable has committed to developing complete lifecycle knowledge management. Designed to address the needs of a mobile workforce, the solution creates a single point of contact that remains relevant and grows with its audience—going from the classroom to beyond by blending process and community.
		Coordinator: Benjamin Jewell, Training Manager, Rogers Cable Communications Inc. Presenter: David Jubinville, Communications Designer, Customer Experience Training, Rogers Cable Communications Inc.
10:30–10:45 a.m.	Break
10:45–Noon	Web 2.0 Technologies — Lessons From the Field Web 2.0 technologies and other e–tools offer flexible and timely ways to deliver information, but the diversity of audiences, delivery devices, and learning styles makes it challenging to develop and deliver tools that will be accepted and used by potential learners. This panel will discuss real-world lessons learned and success stories of actual implementations of Web 2.0 and e–learning technologies in the cable industry.
		Coordinator: Milynda Weis, PHR, Director of Technical Training, Suddenlink Communications Moderator and Presenter: Delivery Device Options Justin J. Junkus, President, KnowledgeLink Inc Presenters: Adapting Technologies to the Audience Mark Alrutz, Director, Technical Services, CommScope Working With Technology Options Mitch Matteau, vice President, Training & Development, ARRIS Group Inc.
Noon–1:00 p.m.	Lunch and Keynote Speaker
1:00–2:00 p.m.	Bricks and Mortar: Integration of Training, Performance, and Industry Certification for Career Progression Promoting common goals throughout an enterprise is an important step to operational efficiency. This presentation will highlight Suddenlink Communications' experience with developing a career path for technicians that has realized documented performance improvements. The program, which integrates training with job performance and SCTE certification, enables technicians to self progress as soon as they acquire the knowledge, skills, and abilities required for the next level.
		Coordinator: Jim Barrier, Manger, Technical Training, Cox Communications Presenter: Milynda Weis, PHR, Director of Technical Training, Suddenlink Communications
2:00 – 2:15 a.m.	Break
2:15–4:00 p.m.	Creating Balance Between Social Learning and Traditional Learning Learning and Development organizations within the cable telecommunications industry have unique challenges that will require them to use a variety of Web technologies to save time and money yet keep employees informed and engaged in the learning process. The presentation will focus on discussing three areas: (1) building a toolkit for managers; (2) creating a social learning event for learners; and (3) reviewing Web 2.0 technologies. This presentation will give the audience ideas about creating time-saving programs and hands-on tools and will provide suggestions to stakeholders, managers, and end–user employees who are involved and excited about employee learning and development.
		Coordinator: Matthew Halt, Director, Technical Operations, Comcast University Presenter: Pamela Y Cooper, MBA, Managing Consultant, Cooper Global Group
4:00-4:15 p.m.	Closing

Registration and Information
REGISTRATION IS CLOSED.

Please note: The presentations for the sessions presented during SCTE CBL&D 2009 will be available only online before, during, and after the event.  Access to the presentations will be available in early October. We encourage you to print ahead of time any materials that you might want to have on paper as you experience the insightful CBL&D program. Presentations will not be made available on CD or in printed form during the event.

Celebrate Excellence
The SCTE Excellence in Cable Telecommunications Learning and Development Award recognizes the achievements of learning and development professionals within the cable telecommunications community who have demonstrated significant success toward progressing the careers of others through the innovative use of cable telecommunications technology-centric curricula and learning programs.

Nominations for this year's award are closed. The winner will be recognized during the CBL&D event.

Sponsorship Opportunities
Sponsorship opportunities for this L&D conference are available and are limited. Click here for CBL&D sponsorship details.

CBL&D Committee
The program for this year's SCTE CBL&D was created in conjunction with the CBL&D Committee.

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